Sugar 60 Second Snippets

Listen to these short podcasts to learn about various Sugar topics, from differences between the Sugar Community Edition and Commercial editions to "where does my bug go?" and everything in-between! Always brief, always informative, these nuggets of information will help you learn a little more about our world.

If you'd like to suggest a topic for a future podcast, please contact us and we'll try to address it in an upcoming edition.

Click here to view our retired podcasts.

Latest Podcasts

Podcast Size Transcript

Three Flavors of Cloud Computing

Martin Schneider takes us through three examples of how an organization can leverage cloud computing.

1.19MB View Transcript (57.71KB)

Twitter and CRM

Leveraging Twitter in a CRM Deployment

1.05MB View Transcript (71.51KB)

Mobile CRM

Mobile CRM, getting easier every day

1.14MB View Transcript (61.75KB)

Selling the Experience

Martin Schneider from CRMOutsiders.com discusses how the current global economic issues will change the dynamics of selling.

1.08MB View Transcript (62.67KB)

Sugar Cloud Services Preview

Walk through best practices for leveraging Sugar's new Cloud Connectors capabilities.

1.11MB View Transcript (61.51KB)

For Developers

Podcast Size Transcript

Three Flavors of Cloud Computing

Martin Schneider takes us through three examples of how an organization can leverage cloud computing.

1.19MB View Transcript (57.71KB)

SugarCRM for Dummies

We interview Karen Fredricks, the author of the new SugarCRM for Dummies book now available at Amazon.com.

3.92MB

October 2008 Community Update

Join SugarCRM co-founder Clint Oram for an update on what's new in the Sugar Community.

3.61MB View Transcript (33.00KB)

September 2008 Community Update

Sugar co-founder Clint Oram gives an update on the Sugar Community for September 2008.

5.10MB View Transcript (14.65KB)

August 2008 Community Update

Sugar co-founder Clint Oram gives an update on the Sugar Community for August, 2008.

4.32MB View Transcript (7.37KB)

SugarForge Project of the Month

Today we talk about the "Project of the Month" section of SugarForge: what it is, why it's worth checking out every month, and how you can have your project featured on the site.

3.08MB View Transcript (6.51KB)

Making Money with our Partners

This podcast describes how you can market your Sugar skills by leveraging SugarCRM's established channel partners.

2.19MB View Transcript (5.72KB)

Sugar Developer Website

Today we're going to take an audio tour through Sugar's new developer website, the one-stop shop for getting up to speed on how to code in the Sugar environment.

5.29MB View Transcript

New Developer Resources

This podcast covers some upcoming improvements to the Sugar developer community. We'll go over some new resources that we are building for you, and we'll highlight some new items that others have made that can help you get started as a Sugar developer or administrator.

5.55MB View Transcript (10.19KB)

Sugar and the GPL v3 License

This podcast discusses Sugar's recent announcement to license our open source software under GPL version 3 starting with release 5.0. We'll go over what this means to you as a user, developer, and administrator of the software.

5.62MB View Transcript (20.88KB)

3 Levels of Why

With help from the Sugar Theatre Troupe, we demonstrate how powerful the question "Why?" is when trying to design a customization to your CRM software.

5.18MB View Transcript (19.05KB)

Customization Design Tips

We discuss some best practices for designing your SugarCRM customizations, to make sure your design meets your users' needs.

4.25MB View Transcript (15.38KB)

Ways to Make Money with Sugar

This podcast explains several ideas for making money from the SugarCRM community, from selling your cool new gadgets to marketing your development services across the broad range of avenues provided by SugarCRM.

3.04MB View Transcript (6.27KB)

Sugar Dev User Group

This podcast describes the history and function of the Sugar Dev User Group, and talks about online and in-person gatherings of this devoted group of community members.

2.77MB View Transcript (12.88KB)

How to Contribute

This podcast covers the various ways you can contibute to the Sugar Open Source community, through code contributions, bug fixes, and other avenues.

2.47MB View Transcript (11.90KB)

For Administrators

Podcast Size Transcript

Three Flavors of Cloud Computing

Martin Schneider takes us through three examples of how an organization can leverage cloud computing.

1.19MB View Transcript (57.71KB)

Green CRM

Martin Schneider from CRMOutsiders.com discusses implementing a Green CRM strategy.

1.26MB View Transcript (62.92KB)

SugarCRM for Dummies

We interview Karen Fredricks, the author of the new SugarCRM for Dummies book now available at Amazon.com.

3.92MB

Upgrades

Today we are going to talk about what happens when you upgrade your Sugar software. We will talk about how to find out when patches and upgrades are available, what to do when you need to upgrade, and why upgrading is a great best practice.

4.79MB View Transcript (18.60KB)

October 2008 Community Update

Join SugarCRM co-founder Clint Oram for an update on what's new in the Sugar Community.

3.61MB View Transcript (33.00KB)

Sugar Network

Today's podcast talks about Sugar Network, a package of useful product extensions, training and support for Sugar Community Edition users. We'll learn what's included in the offering, how much it costs, and how to purchase it from the SugarCRM.com website.

5.28MB View Transcript (10.59KB)

September 2008 Community Update

Sugar co-founder Clint Oram gives an update on the Sugar Community for September 2008.

5.10MB View Transcript (14.65KB)

Data integration with SnapLogic

We will talk about data integration with your Sugar instance, using a tool from Sugar partner SnapLogic.

6.36MB View Transcript (10.27KB)

Workflows

We are going to talk about Workflows, one of the most powerful features of the Pro and Enterprise editions of SugarCRM.

4.93MB View Transcript (8.03KB)

Cleaning out your closets (of data)

We'll talk about cleaning out your closets, so to speak, in your Customer Relationship Management system.

5.87MB View Transcript (9.95KB)

Language Packs

With the help of the multi-lingual Sugar staff, we talk (in many languages) about Language Packs for Sugar.

4.66MB View Transcript

Delete or Not Delete

We're going to talk about a topic that comes up quite a lot with CRM administrators and folks who are tasked with supporting the CRM application from the technical side-why you don't want to delete users from the system.

4.22MB View Transcript (8.79KB)

KB Content Tips and Tricks

In this installment of Carlota's Knowledge Base podcast series, she talks about some basic tips and tricks for writing Knowledge Base content and articles.

4.27MB View Transcript (7.96KB)

Knowledge Base Life Cycle

Carlota, the Knowledge base Writer for SugarCRM, will describe the Case to KB Life Cycle and how we at Sugar create knowledge base articles.

4.02MB View Transcript (6.94KB)

KB 101

In this podcast, Carlota, our Knowledge Base writer for Sugar's Customer Support team, introduces the concept of a Knowledge Base, a special type of information repository.

4.53MB View Transcript (7.48KB)

Knowledgebase

Lori from Sugar's Technical Support team talks about Sugar's Knowledgebase product, available as part of Sugar Professional and Sugar Enterprise.

6.35MB View Transcript (23.04KB)

Sugar Portal (Part 2)

Lori from Sugar's Technical Support team will present the conclusion of her two part series on the Sugar Portal, which is a feature of our Enterprise and Professional editions of the product.

4.71MB View Transcript (7.24KB)

Sugar Portal (Part 1)

Lori from Sugar's Technical Support team will present part one of her two part series on the Sugar Portal, which is a feature of our Enterprise and Professional editions of the product.

3.79MB View Transcript (11.68KB)

Performance Tweaks

In this special edition, guest podcaster Sadek Baroudi discusses several performance tweaks you can make to your Sugar installation. Sadek also provides the background guitar music to this podcast.

6.59MB View Transcript (9.58KB)

More CRM Usage

In this follow-on to our most popular podcast, we discuss more ways to increase CRM usage, to set up a system that both sales reps and managers will use.

4.86MB View Transcript (8.24KB)

Submitting Bugs and Cases

We examine the topic of cases and bugs: when to file a case, when to file a bug, and who can file what.

3.31MB View Transcript (7.00KB)

10 Tips in 60 Seconds - CRM Usage

With the help of the Sugar Band, this podcast lists ten practical ideas to help increase usage of your SugarCRM application, so your company sees the maximum return on its CRM investment.

3.37MB View Transcript (6.29KB)

Performance Tips

This podcast describes tips and tricks to get the best performance when working in your Sugar application.

2.76MB View Transcript (6.12KB)

Bugs

This podcast describes the journey your bug takes from submittal in our bugs portal to inclusion in a release.

3.10MB View Transcript (5.96KB)

Sugar Extras

This podcast describes three locations where you can download (for fee or for free) additional software for your SugarCRM implementation.

2.73MB View Transcript (5.82KB)

For Users

Podcast Size Transcript

Twitter and CRM

Leveraging Twitter in a CRM Deployment

1.05MB View Transcript (71.51KB)

Mobile CRM

Mobile CRM, getting easier every day

1.14MB View Transcript (61.75KB)

Selling the Experience

Martin Schneider from CRMOutsiders.com discusses how the current global economic issues will change the dynamics of selling.

1.08MB View Transcript (62.67KB)

Sugar Cloud Services Preview

Walk through best practices for leveraging Sugar's new Cloud Connectors capabilities.

1.11MB View Transcript (61.51KB)

SugarCRM for Dummies

We interview Karen Fredricks, the author of the new SugarCRM for Dummies book now available at Amazon.com.

3.92MB

October 2008 Community Update

Join SugarCRM co-founder Clint Oram for an update on what's new in the Sugar Community.

3.61MB View Transcript (33.00KB)

September 2008 Community Update

Sugar co-founder Clint Oram gives an update on the Sugar Community for September 2008.

5.10MB View Transcript (14.65KB)

Excel Plugin

Lori from Sugar's Technical Support group talks about he Excel Plugin, available as Beta for our Enterprise, Pro, and Sugar Network customers.

5.68MB View Transcript (8.05KB)

Dashlets

Today we'll explore one of the productivity features available in all editions of SugarCRM-- Dashlets.

3.17MB View Transcript (6.31KB)

Power Hour

We'll talk about a time management concept that's applicable to everyone, from sales reps to managers to administrators and developers-- the Power Hour.

3.27MB View Transcript (6.25KB)

Lifelong Training

Today we're going to talk for a moment about training. Not just Sugar training or PHP training, but the larger concept of incorporating training into your life.

3.46MB View Transcript (6.73KB)

Emails in Sugar 5.0

Jennifer from SugarCRM's Product Management team discusses the new 5.0 Emails module, including how the 5.0 version differs from earlier versions. We made both functional and user interface enhancements to the module.

7.46MB View Transcript (10.38KB)

Web to Lead Form

Today's topic is the Web to Lead form, a great tool for getting leads from your company's website into Sugar.

3.97MB View Transcript (7.05KB)

Update From Europe

We have a special podcast from Sugar co-founder Clint Oram, who reports on the recent Open Source Meets Business conference that took place in Nuremberg, Germany.

6.29MB

Targets

All about targets-- what they are, and how to use them in Campaigns.

2.99MB View Transcript (6.21KB)

SugarCon 2008

All about SugarCon 2008, our upcoming conference for customers, partners, and developers. SugarCon 2008 will be held from February 6th to the 8th in San Jose, California.

4.43MB

'Twas the Night

For this very special holiday edition, our finale for 2007, we perform our twist on an old classic story. With help from Sadek Baroudi on guitar, and Drew Currie's storytelling, we celebrate the 5.0 release (and the magic of the season) with a tale called "Twas the Night..."

4.31MB

Workflows for Sales

We're going to brush up on some fundamental sales techniques and we'll see how we can use our CRM tool to enforce these best practices.

4.71MB View Transcript (7.60KB)

What's New at SugarCRM

We're back from our hiatus, and today we are talking about what's new in the land of Sugar.

4.69MB

A Pause and a Contest

This is our 30th podcast, and we're going to be taking a break for a while while we get ready for the 5.0 release. We are launching a podcast contest, though, and you can be the next 60 Second Sugar Snippet star! Listen to this podcast for details.

3.37MB

Themes

All about Sugar themes, those add-ins you can load onto your Sugar system to customize your environment, change your mood, and maybe even boost performance a bit.

3.37MB View Transcript (6.40KB)

Campaign Tips

Deepali Mittal from SugarCRM's Marketing team discusses some tips and tricks for Sugar's Campaign Management module, specifically email campaigns.

5.66MB View Transcript (16.58KB)

Accounts vs. Opportunities

Join Susie Williams and Sugar University's Kim Miller as they discuss the differences between Accounts and Opportunities and touch on the selling processes surrounding these Sugar objects.

6.68MB View Transcript (10.56KB)

Leads vs. Contacts

We discuss the differences between Leads and Contacts, with an additional section on Targets thrown in for good measure. We'll clear up any confusion you have regarding which to use when, and why.

6.26MB View Transcript (10.24KB)

CRM Topics

Podcast Size Transcript

Twitter and CRM

Leveraging Twitter in a CRM Deployment

1.05MB View Transcript (71.51KB)

Mobile CRM

Mobile CRM, getting easier every day

1.14MB View Transcript (61.75KB)

Selling the Experience

Martin Schneider from CRMOutsiders.com discusses how the current global economic issues will change the dynamics of selling.

1.08MB View Transcript (62.67KB)

Green CRM

Martin Schneider from CRMOutsiders.com discusses implementing a Green CRM strategy.

1.26MB View Transcript (62.92KB)

Cloud Computing

Join Martin from CRMOutsiders.com as he walks you through what Cloud Computing is and what it means to you.

1.47MB View Transcript (63.16KB)

CRM Outsiders Take of the Week

The authors of the CRM Outsiders blog at http://crmoutsiders.com bring you their first Sugar 60 Second Snippet where Martin discusses Social CRM.

1.14MB View Transcript (63.00KB)

Research

Today we will see how research of your prospect's company, industry, and competitors can help you figure out how to approach that prospect in the best way that will lead to a sales win.

4.28MB View Transcript (14.10KB)

Executive Sponsors

Join Sugar Online Team Vice President Andy Dreisch as he talks about a key component of your company's CRM initiatives -- the Executive Sponsor.

4.52MB View Transcript (9.98KB)

Daily Demos

We'll talk about ways you can show off your product or service to a potential customer, using lower cost tools while retaining a personal touch.

5.15MB View Transcript (8.16KB)

When do I need a CRM system?

We'll talk about some of the signs that you need a Customer Relationship Management, or CRM, system for your business.

3.76MB View Transcript (7.13KB)

The Technical Downside of 10% -> Closed

Today we are going to expand on a topic that we introduced last week: the act of moving the probability of closing a sales opportunity from 10% straight to Closed. This time we will focus on the software or technical reasons why you don't want to jump from Start to Finish without passing through each sales stage.

3.76MB View Transcript (7.24KB)

The Downside of 10% -> Closed

Today we're going to talk about an unfortunate habit I've seen all too often with Sales reps, and what effect that habit has on your company's ability to run its business. It's the act of moving the probability of closing a sales deal from 10% straight to Closed.

5.22MB View Transcript (8.42KB)

CRM for SEs

Jenny, one of Sugar's Sales Engineers, talks about using Customer Relationship Management tools for Sales Engineers.

4.94MB View Transcript (7.50KB)

Special Podcast - SugarCRM for WebSphere sMash

Scott Laningham from IBM got SugarCRM's co-founder and CTO Jacob Taylor and WebSphere CTO Jerry Cuomo to sit down for an intriguing exchange on WebSphere sMash, the SugarCRM application built on sMash using PHP, and the realities and promises of this approach to development.

7.90MB

The Meeting Agenda

In this podcast, we talk about a best practice that applies to everyone, from sales reps to managers to anyone in business -- the effective use of a meeting agenda.

3.19MB View Transcript (6.68KB)

50th Podcast

For our 50th podcast, we're taking a break from all the snippets, and instead presenting a musical interlude starring some of the members of the Sugar Band. Sit back, relax, and enjoy the musical stylings of Sadek and Julian.

4.78MB

CRM Acceleration World Tour

We're going to talk about a series of events hosted by SugarCRM. CRM Accelerations are one-day, intensive sessions that help business leaders develop and implement a customer relationship management strategy.

4.89MB View Transcript (8.38KB)

CRM Outsiders Blog

We're going to give you the scoop on a new blog called CRM Outsiders, a place to discuss happenings in the CRM space as well as to talk about software and technology trends.

3.33MB View Transcript (6.58KB)

Automation (A follow-on to "CRM 101")

Continuing with our discussion on CRM, we are focusing on another powerful aspect of customer relationship management systems.automation.

4.48MB View Transcript (7.53KB)

Collaboration

Following on last week's "Introduction to CRM", today we talk about all the ways you can use your CRM system to collaborate with employees, partners and customers.

4.52MB View Transcript (7.46KB)

CRM 101

We are going back to the basics, answering the question "what is CRM." We will provide a brief overview of what it is, what it does, and how it can help you make your business more successful.

5.14MB View Transcript (8.20KB)

Commercial Open Source

This podcast explains the Commercial Open Source business model followed by SugarCRM, and explains how the Commercial and Open Source elements fit together to make an efficient business model.

3.84MB View Transcript (6.82KB)

SugarCRM Topics

Podcast Size Transcript

Sugar Cloud Services Preview

Walk through best practices for leveraging Sugar's new Cloud Connectors capabilities.

1.11MB View Transcript (61.51KB)

Go Pro - How Easy Is It?

We'll talk about just how easy it is to move from our Community Edition of Sugar to one of our commercial editions of the product, Sugar Professional or Sugar Enterprise.

4.05MB View Transcript (14.10KB)

SugarCRM for Dummies

We interview Karen Fredricks, the author of the new SugarCRM for Dummies book now available at Amazon.com.

3.92MB

October 2008 Community Update

Join SugarCRM co-founder Clint Oram for an update on what's new in the Sugar Community.

3.61MB View Transcript (33.00KB)

September 2008 Community Update

Sugar co-founder Clint Oram gives an update on the Sugar Community for September 2008.

5.10MB View Transcript (14.65KB)

Go Pro!

This podcast focuses on the benefits you get when you move up from the Sugar Community edition to the Sugar Professional, or Pro, edition of the product.

6.64MB View Transcript (10.24KB)

What's in a name?

How did the name "Sugar" come about? We'll talk about some reasons why we think it fits our software.

3.90MB View Transcript (6.96KB)

Did You Know?

Today we talk about some interesting facts and snippets that may be news to you, all pertaining to Sugar in some way.

3.63MB View Transcript (6.90KB)

Sugar 5.1 Highlights

Jennifer from the Product Management group talks about upcoming features scheduled for the 5.1 release.

3.79MB View Transcript (6.51KB)

What's New in Sugar 5.0

We'll talk about Sugar 5.0, our newest major release. It contains several key features that greatly expand Sugar's core infrastructure.

4.42MB View Transcript

Release Rules

This podcast covers the rules Sugar follows when we unveil new releases, upgrades and patches.

5.74MB View Transcript (8.86KB)

Sugar Forums

Today's topic is the Sugar Forums. We'll cover what you can expect in terms of responses and responsiveness both from Sugar and the Sugar community.

3.58MB View Transcript (6.79KB)

SugarExchange with Reem Bazzari

Guest podcaster Reem Bazzari talks about SugarExchange, the online marketplace for Sugar extensions.

3.65MB View Transcript (6.76KB)

SugarForge vs. SugarExchange

We talk about the differences between SugarForge and SugarExchange: the factory versus the marketplace for extensions to your SugarCRM system.

3.40MB View Transcript (6.53KB)

How Sugar Uses Sugar

We discuss how Sugar (the company) uses Sugar (the software) to run our business. You'll get the real scoop on how we use our software, from descriptions of the groups within the company who use all aspects of the product, to some insight into how we have tuned our outbound email options to support our marketing efforts.

6.44MB View Transcript (10.22KB)

Building Sugar

All about the Sugar build process; how Sugar builds the Open Source, Professional and Enterprise editions from the same (single) code base.

4.89MB View Transcript (8.48KB)

The Release Process

All about DPs (Developer Previews), CPs (Community Previews), and Betas-- all the releases a Sugar product goes through before becoming generally available.

4.30MB View Transcript (7.67KB)

Sugar University

This podcast describes Sugar University, SugarCRM's online learning environment. We explain all the resources available to you, from the online library to sessions and workshops.

3.40MB View Transcript (7.08KB)

Sugar Adoption Program

This podcast describes the Sugar Adoption Program, a three-phased plan designed to help you successfully implement SugarCRM.

2.57MB View Transcript (5.95KB)

Differences between Editions

This podcast describes the differences between the Open Source and Commercial (for fee) editions of SugarCRM, including product capabilities and value-add services such as Technical Support.

2.75MB View Transcript (5.90KB)
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