Sugar 60 Second Snippets

Listen to these short podcasts to learn about various Sugar topics, from differences between the Sugar Community Edition and Commercial editions to "where does my bug go?" and everything in-between! Always brief, always informative, these nuggets of information will help you learn a little more about our world.

If you'd like to suggest a topic for a future podcast, please contact us and we'll try to address it in an upcoming edition.

Click here to view our retired podcasts.

Latest Podcasts

Podcast Size Transcript

Knowledge Base Life Cycle

Carlota, the Knowledge base Writer for SugarCRM, will describe the Case to KB Life Cycle and how we at Sugar create knowledge base articles.

4.1MB View Transcript

Emails in Sugar 5.0

Jennifer from SugarCRM's Product Management team discusses the new 5.0 Emails module, including how the 5.0 version differs from earlier versions. We made both functional and user interface enhancements to the module.

7.6MB View Transcript

KB 101

In this podcast, Carlota, our Knowledge Base writer for Sugar's Customer Support team, introduces the concept of a Knowledge Base, a special type of information repository.

4.6MB View Transcript

Special Podcast - SugarCRM for WebSphere sMash

Scott Laningham from IBM got SugarCRM's co-founder and CTO Jacob Taylor and WebSphere CTO Jerry Cuomo to sit down for an intriguing exchange on WebSphere sMash, the SugarCRM application built on sMash using PHP, and the realities and promises of this approach to development.

8.0MB

The Meeting Agenda

In this podcast, we talk about a best practice that applies to everyone, from sales reps to managers to anyone in business - the effective use of a meeting agenda.

3.2MB View Transcript

For Developers

Podcast Size Transcript

Making Money with our Partners

This podcast describes how you can market your Sugar skills by leveraging SugarCRM's established channel partners.

2.2MB View Transcript

Sugar Developer Website

Today we're going to take an audio tour through Sugar's new developer website, the one-stop shop for getting up to speed on how to code in the Sugar environment.

5.4MB View Transcript

How To Contribute

This podcast covers how to contribute to the Sugar Open Source project, including new code modules, bug fixes, wiki articles and community discussion on the Sugar forum.

2.5MB View Transcript (12KB)

Ways to Make Money with Sugar

This podcast explains several ideas for making money from the SugarCRM community, from selling your cool new gadgets to marketing your development services across the broad range of avenues provided by SugarCRM.

3.1MB View Transcript (6KB)

Sugar Dev User Group

This podcast describes the history and function of the Sugar Dev User Group, and talks about online and in-person gatherings of this devoted group of community members.

2.8MB View Transcript (13KB)

Customization Design Tips

We discuss some best practices for designing your SugarCRM customizations, to make sure your design meets your users' needs.

4.3MB View Transcript (16KB)

3 Levels of Why

With help from the Sugar Theatre Troupe, we demonstrate how powerful the question "Why?" is when trying to design a customization to your CRM software.

5.3MB View Transcript (19KB)

Sugar and the GPL v3 License

This podcast discusses Sugar's recent announcement to license our open source software under GPL version 3 starting with release 5.0. We'll go over what this means to you as a user, developer, and administrator of the software.

5.7MB View Transcript (21KB)

New Developer Resources

This podcast covers some upcoming improvements to the Sugar developer community. We'll go over some new resources that we are building for you, and we'll highlight some new items that others have made that can help you get started as a Sugar developer or administrator.

5.7MB View Transcript (10KB)

For Administrators

Podcast Size Transcript

Knowledge Base Life Cycle

Carlota, the Knowledge base Writer for SugarCRM, will describe the Case to KB Life Cycle and how we at Sugar create knowledge base articles.

4.1MB View Transcript

KB 101

In this podcast, Carlota, our Knowledge Base writer for Sugar's Customer Support team, introduces the concept of a Knowledge Base, a special type of information repository.

4.6MB View Transcript

Knowledgebase

Lori from Sugar's Technical Support team talks about Sugar's Knowledgebase product, available as part of Sugar Professional and Sugar Enterprise.

6.5MB View Transcript (24KB)

Sugar Portal (Part 2)

Lori from Sugar's Technical Support team will present part one of her two part series on the Sugar Portal, which is a feature of our Enterprise and Professional editions of the product.

4.8MB View Transcript (6KB)

Sugar Portal (Part 1)

Lori from Sugar's Technical Support team will present part one of her two part series on the Sugar Portal, which is a feature of our Enterprise and Professional editions of the product.

5.2MB View Transcript (6KB)

Extras For Sugar

This podcast describes three locations where you can download (for fee or for free) additional software for your SugarCRM implementation.

2.8MB View Transcript (6KB)

Bugs

This podcast describes the journey your bug takes from submittal in our bugs portal to inclusion in a release.

3.1MB View Transcript (6KB)

Submitting Bugs and Cases

We examine the topic of cases and bugs: when to file a case, when to file a bug, and who can file what.

3.3MB View Transcript (7KB)

Performance Tips

This podcast describes tips and tricks to get the best performance when working in your Sugar application.

2.8MB View Transcript (6KB)

Performance Tweaks

In this special edition, guest podcaster Sadek Baroudi discusses several performance tweaks you can make to your Sugar installation. Sadek also provides the background guitar music to this podcast.

6.7MB View Transcript (10KB)

10 Tips in 60 Seconds - CRM Usage

With the help of the Sugar Band, this podcast lists ten practical ideas to help increase usage of your SugarCRM application, so your company sees the maximum return on its CRM investment.

3.4MB View Transcript (6KB)

More CRM Usage

In this follow-on to our most popular podcast, we discuss more ways to increase CRM usage, to set up a system that both sales reps and managers will use.

4.9MB View Transcript (8KB)

For Users

Podcast Size Transcript

Emails in Sugar 5.0

Jennifer from SugarCRM's Product Management team discusses the new 5.0 Emails module, including how the 5.0 version differs from earlier versions. We made both functional and user interface enhancements to the module.

7.6MB View Transcript

Web to Lead Form

Today's topic is the Web to Lead form, a great tool for getting leads from your company's website into Sugar.

4.0MB View Transcript

Targets

All about targets-what they are, and how to use them in Campaigns.

3.0MB View Transcript (7KB)

Workflows for Sales

We're going to brush up on some fundamental sales techniques and we'll see how we can use our CRM tool to enforce these best practices.

4.8MB View Transcript (7KB)

Themes

All about Sugar themes, those add-ins you can load onto your Sugar system to customize your environment, change your mood, and maybe even boost performance a bit.

3.4MB View Transcript (7KB)

Leads vs. Contacts

We discuss the differences between Leads and Contacts, with an additional section on Targets thrown in for good measure. We'll clear up any confusion you have regarding which to use when, and why.

6.4MB View Transcript (10KB)

Accounts vs. Opportunities

Join Susie Williams and Sugar University's Kim Miller as they discuss the differences between Accounts and Opportunities and touch on the selling processes surrounding these Sugar objects.

6.8MB View Transcript (11KB)

Campaign Tips

Deepali Mittal from SugarCRM's Marketing team discusses some tips and tricks for Sugar's Campaign Management module, specifically email campaigns.

5.7MB View Transcript (16KB)

CRM Topics

Podcast Size Transcript

Special Podcast - SugarCRM for WebSphere sMash

Scott Laningham from IBM got SugarCRM's co-founder and CTO Jacob Taylor and WebSphere CTO Jerry Cuomo to sit down for an intriguing exchange on WebSphere sMash, the SugarCRM application built on sMash using PHP, and the realities and promises of this approach to development.

8.0MB

The Meeting Agenda

In this podcast, we talk about a best practice that applies to everyone, from sales reps to managers to anyone in business - the effective use of a meeting agenda.

3.2MB View Transcript

50th Podcast

For our 50th podcast, we're taking a break from all the snippets, and instead presenting a musical interlude starring some of the members of the Sugar Band. Sit back, relax, and enjoy the musical stylings of Sadek and Julian.

5.0MB

CRM Acceleration World Tour

We're going to talk about a series of events hosted by SugarCRM. CRM Accelerations are one-day, intensive sessions that help business leaders develop and implement a customer relationship management strategy.

5.0MB View Transcript

Outsiders Blog

We're going to give you the scoop on a new blog called CRM Outsiders, a place to discuss happenings in the CRM space as well as to talk about software and technology trends.

3.4MB View Transcript (8KB)

Automation (A follow-on to "CRM 101")

Continuing with our discussion on CRM, we are focusing on another powerful aspect of customer relationship management systems-automation.

4.5MB View Transcript (8KB)

CRM 101

We are going back to the basics, answering the question "what is CRM." We will provide a brief overview of what it is, what it does, and how it can help you make your business more successful.

5.2MB View Transcript (8KB)

Collaboration

Following on last week's "Introduction to CRM", today we talk about all the ways you can use your CRM system to collaborate with employees, partners and customers.

4.6MB View Transcript (8KB)

Commercial Open Source

This podcast explains the Commercial Open Source business model followed by SugarCRM, and explains how the Commercial and Open Source elements fit together to make an efficient business model.

3.9MB View Transcript (6KB)

SugarCRM Topics

Podcast Size Transcript

Sugar 5.1 Highlights

Jennifer from the Product Management group talks about upcoming features scheduled for the 5.1 release.

3.9MB View Transcript

What's New in 5.0

We'll talk about Sugar 5.0, our newest major release. It contains several key features that greatly expand Sugar's core infrastructure.

4.4MB View Transcript

Sugar Flavors

This podcast describes the differences between the Open Source and Commercial (for fee) editions of SugarCRM, including product capabilities and value-add services such as Technical Support.

2.8MB View Transcript (6KB)

Sugar Adoption Program

This podcast describes the Sugar Adoption Program, a three-phased plan designed to help you successfully implement SugarCRM.

2.5MB View Transcript (6KB)

Sugar University

This podcast describes Sugar University, SugarCRM's online learning environment. We explain all the resources available to you, from the online library to sessions and workshops.

3.4MB View Transcript (7KB)

The Release Process

All about DPs (Developer Previews), CPs (Community Previews), and Betas-all the releases a Sugar product goes through before becoming generally available.

4.4MB View Transcript (11KB)

Building Sugar

All about the Sugar build process; how Sugar builds the Open Source, Professional and Enterprise editions from the same (single) code base.

5.0MB View Transcript (12KB)

How Sugar Uses Sugar

We discuss how Sugar (the company) uses Sugar (the software) to run our business. You'll get the real scoop on how we use our software, from descriptions of the groups within the company who use all aspects of the product, to some insight into how we have tuned our outbound email options to support our marketing efforts.

6.4MB View Transcript (10KB)

SugarForge vs. SugarExchange

We talk about the differences between SugarForge and SugarExchange: the factory versus the marketplace for extensions to your SugarCRM system.

3.4MB View Transcript (7KB)

SugarExchange with Reem Bazzari

Guest podcaster Reem Bazzari talks about SugarExchange, the online marketplace for Sugar extensions.

3.7MB View Transcript (7KB)

Sugar Forums

Today's topic is the Sugar Forums. We'll cover what you can expect in terms of responses and responsiveness both from Sugar and the Sugar community.

3.6MB View Transcript (7KB)

Release Rules

This podcast covers the rules Sugar follows when we unveil new releases, upgrades and patches.

6.1MB View Transcript (9KB)

Sugar Podcasts
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