http://sugarforge.org/content/community/communications/podcasts.php en-us © 2007 SugarCRM, Inc. 60 Second Sugar Snippets SugarCRM, Inc. The Sugar Team discusses the Sugar application, the Sugar Open Source Project and other interesting CRM topics. The Sugar Team discusses the Sugar application, the Sugar Open Source Project and other interesting CRM topics. For transcripts of each podcast, please visit SugarForge.org. SugarCRM, Inc. sugarforge@sugarcrm.com SugarCRM, Inc. This podcast covers the various ways you can contibute to the Sugar Open Source community, through code contributions, bug fixes, and other avenues. This podcast covers the various ways you can contibute to the Sugar Open Source community, through code contributions, bug fixes, and other avenues. c4ca4238a0b923820dcc509a6f750001 Tue, 01 May 2007 00:00:00 GMT 1:20 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. This podcast describes the differences between the Open Source and Commercial (for fee) editions of SugarCRM, including product capabilities and value-add services such as Technical Support. This podcast describes the differences between the Open Source and Commercial (for fee) editions of SugarCRM, including product capabilities and value-add services such as Technical Support. c4ca4238a0b923820dcc509a6f750002 Tue, 01 May 2007 00:00:00 GMT 1:29 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. This podcast explains the Commercial Open Source business model followed by SugarCRM, and explains how the Commercial and Open Source elements fit together to make an efficient business model. This podcast explains the Commercial Open Source business model followed by SugarCRM, and explains how the Commercial and Open Source elements fit together to make an efficient business model. c4ca4238a0b923820dcc509a6f750003 Tue, 01 May 2007 00:00:00 GMT 2:05 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. This podcast describes three locations where you can download (for fee or for free) additional software for your SugarCRM implementation. This podcast describes three locations where you can download (for fee or for free) additional software for your SugarCRM implementation. c4ca4238a0b923820dcc509a6f750004 Tue, 01 May 2007 00:00:00 GMT 1:29 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. This podcast describes the journey your bug takes from submittal in our bugs portal to inclusion in a release. This podcast describes the journey your bug takes from submittal in our bugs portal to inclusion in a release. c4ca4238a0b923820dcc509a6f750005 Tue, 01 May 2007 00:00:00 GMT 1:40 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. This podcast explains several ideas for making money from the SugarCRM community, from selling your cool new gadgets to marketing your development services across the broad range of avenues provided by SugarCRM. This podcast explains several ideas for making money from the SugarCRM community, from selling your cool new gadgets to marketing your development services across the broad range of avenues provided by SugarCRM. c4ca4238a0b923820dcc509a6f750007 Wed, 09 May 2007 00:00:00 GMT 1:39 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. This podcast describes the history and function of the Sugar Dev User Group, and talks about online and in-person gatherings of this devoted group of community members. This podcast describes the history and function of the Sugar Dev User Group, and talks about online and in-person gatherings of this devoted group of community members. c4ca4238a0b923820dcc509a6f750008 Wed, 09 May 2007 00:00:00 GMT 1:30 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. This podcast describes tips and tricks to get the best performance when working in your Sugar application. This podcast describes tips and tricks to get the best performance when working in your Sugar application. c4ca4238a0b923820dcc509a6f750006 Wed, 09 May 2007 00:00:00 GMT 1:30 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. With the help of the Sugar Band, this podcast lists ten practical ideas to help increase usage of your SugarCRM application, so your company sees the maximum return on its CRM investment. With the help of the Sugar Band, this podcast lists ten practical ideas to help increase usage of your SugarCRM application, so your company sees the maximum return on its CRM investment. c4ca4238a0b923820dcc509a6f750009 Thu, 10 May 2007 00:00:00 GMT 1:50 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. This podcast describes the Sugar Adoption Program, a three-phased plan designed to help you successfully implement SugarCRM. This podcast describes the Sugar Adoption Program, a three-phased plan designed to help you successfully implement SugarCRM. c4ca4238a0b923820dcc509a6f750010 Thu, 17 May 2007 00:00:00 GMT 1:24 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. This podcast describes Sugar University, SugarCRM's online learning environment. We explain all the resources available to you, from the online library to sessions and workshops. This podcast describes Sugar University, SugarCRM's online learning environment. We explain all the resources available to you, from the online library to sessions and workshops. c4ca4238a0b923820dcc509a6f750011 Mon, 21 May 2007 00:00:00 GMT 1:51 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. All about DPs (Developer Previews), CPs (Community Previews), and Betas-- all the releases a Sugar product goes through before becoming generally available. All about DPs (Developer Previews), CPs (Community Previews), and Betas-- all the releases a Sugar product goes through before becoming generally available. c4ca4238a0b923820dcc509a6f750012 Thu, 24 May 2007 00:00:00 GMT 2:20 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. All about the Sugar build process; how Sugar builds the Open Source, Professional and Enterprise editions from the same (single) code base. All about the Sugar build process; how Sugar builds the Open Source, Professional and Enterprise editions from the same (single) code base. c4ca4238a0b923820dcc509a6f750013 Tue, 29 May 2007 00:00:00 GMT 2:40 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. We discuss how Sugar (the company) uses Sugar (the software) to run our business. You'll get the real scoop on how we use our software, from descriptions of the groups within the company who use all aspects of the product, to some insight into how we have tuned our outbound email options to support our marketing efforts. We discuss how Sugar (the company) uses Sugar (the software) to run our business. You'll get the real scoop on how we use our software, from descriptions of the groups within the company who use all aspects of the product, to some insight into how we have tuned our outbound email options to support our marketing efforts. c4ca4238a0b923820dcc509a6f750014 Mon, 04 June 2007 00:00:00 GMT 3:30 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. We talk about the differences between SugarForge and SugarExchange: the factory versus the marketplace for extensions to your SugarCRM system. We talk about the differences between SugarForge and SugarExchange: the factory versus the marketplace for extensions to your SugarCRM system. c4ca4238a0b923820dcc509a6f750015 Thu, 07 June 2007 00:00:00 GMT 1:51 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. We examine the topic of cases and bugs: when to file a case, when to file a bug, and who can file what. We examine the topic of cases and bugs: when to file a case, when to file a bug, and who can file what. c4ca4238a0b923820dcc509a6f750016 Mon, 11 June 2007 00:00:00 GMT 1:48 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. We discuss the differences between Leads and Contacts, with an additional section on Targets thrown in for good measure. We'll clear up any confusion you have regarding which to use when, and why. We discuss the differences between Leads and Contacts, with an additional section on Targets thrown in for good measure. We'll clear up any confusion you have regarding which to use when, and why. c4ca4238a0b923820dcc509a6f750017 Thu, 14 June 2007 00:00:00 GMT 3:24 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. In this follow-on to our most popular podcast, we discuss more ways to increase CRM usage, to set up a system that both sales reps and managers will use. In this follow-on to our most popular podcast, we discuss more ways to increase CRM usage, to set up a system that both sales reps and managers will use. c4ca4238a0b923820dcc509a6f750018 Mon, 18 June 2007 00:00:00 GMT 2:39 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Guest podcaster Reem Bazzari talks about SugarExchange, the online marketplace for Sugar extensions. Guest podcaster Reem Bazzari talks about SugarExchange, the online marketplace for Sugar extensions. c4ca4238a0b923820dcc509a6f750019 Thu, 21 June 2007 00:00:00 GMT 1:59 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Today's topic is the Sugar Forums. We'll cover what you can expect in terms of responses and responsiveness both from Sugar and the Sugar community. Today's topic is the Sugar Forums. We'll cover what you can expect in terms of responses and responsiveness both from Sugar and the Sugar community. c4ca4238a0b923820dcc509a6f750020 Mon, 25 June 2007 00:00:00 GMT 1:57 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Join Susie Williams and Sugar University's Kim Miller as they discuss the differences between Accounts and Opportunities and touch on the selling processes surrounding these Sugar objects. Join Susie Williams and Sugar University's Kim Miller as they discuss the differences between Accounts and Opportunities and touch on the selling processes surrounding these Sugar objects. c4ca4238a0b923820dcc509a6f750021 Mon, 02 July 2007 00:00:00 GMT 3:38 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. We discuss some best practices for designing your SugarCRM customizations, to make sure your design meets your users' needs. We discuss some best practices for designing your SugarCRM customizations, to make sure your design meets your users' needs. c4ca4238a0b923820dcc509a6f750022 Mon, 09 July 2007 00:00:00 GMT 2:19 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Deepali Mittal from SugarCRM's Marketing team discusses some tips and tricks for Sugar's Campaign Management module, specifically email campaigns. Deepali Mittal from SugarCRM's Marketing team discusses some tips and tricks for Sugar's Campaign Management module, specifically email campaigns. c4ca4238a0b923820dcc509a6f750023 Mon, 16 July 2007 00:00:00 GMT 3:03 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. With help from the Sugar Theatre Troupe, we demonstrate how powerful the question "Why?" is when trying to design a customization to your CRM software. With help from the Sugar Theatre Troupe, we demonstrate how powerful the question "Why?" is when trying to design a customization to your CRM software. c4ca4238a0b923820dcc509a6f750024 Mon, 23 July 2007 00:00:00 GMT 2:49 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. This podcast discusses Sugar's recent announcement to license our open source software under GPL version 3 starting with release 5.0. We'll go over what this means to you as a user, developer, and administrator of the software. This podcast discusses Sugar's recent announcement to license our open source software under GPL version 3 starting with release 5.0. We'll go over what this means to you as a user, developer, and administrator of the software. c4ca4238a0b923820dcc509a6f750025 Mon, 30 July 2007 00:00:00 GMT 3:03 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. This podcast covers the rules Sugar follows when we unveil new releases, upgrades and patches. This podcast covers the rules Sugar follows when we unveil new releases, upgrades and patches. c4ca4238a0b923820dcc509a6f750026 Mon, 06 August 2007 00:00:00 GMT 3:08 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. This podcast covers some upcoming improvements to the Sugar developer community. We'll go over some new resources that we are building for you, and we'll highlight some new items that others have made that can help you get started as a Sugar developer or administrator. This podcast covers some upcoming improvements to the Sugar developer community. We'll go over some new resources that we are building for you, and we'll highlight some new items that others have made that can help you get started as a Sugar developer or administrator. c4ca4238a0b923820dcc509a6f750027 Mon, 13 August 2007 00:00:00 GMT 3:01 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. In this special edition, guest podcaster Sadek Baroudi discusses several performance tweaks you can make to your Sugar installation. Sadek also provides the background guitar music to this podcast. In this special edition, guest podcaster Sadek Baroudi discusses several performance tweaks you can make to your Sugar installation. Sadek also provides the background guitar music to this podcast. c4ca4238a0b923820dcc509a6f750028 Mon, 20 August 2007 00:00:00 GMT 3:36 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. All about Sugar themes, those add-ins you can load onto your Sugar system to customize your environment, change your mood, and maybe even boost performance a bit. All about Sugar themes, those add-ins you can load onto your Sugar system to customize your environment, change your mood, and maybe even boost performance a bit. c4ca4238a0b923820dcc509a6f750029 Mon, 27 August 2007 00:00:00 GMT 1:50 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. This is our 30th podcast, and we're going to be taking a break for a while while we get ready for the 5.0 release. We are launching a podcast contest, though, and you can be the next 60 Second Sugar Snippet star! Listen to this podcast for details. This is our 30th podcast, and we're going to be taking a break for a while while we get ready for the 5.0 release. We are launching a podcast contest, though, and you can be the next 60 Second Sugar Snippet star! Listen to this podcast for details. c4ca4238a0b923820dcc509a6f750030 Tue, 04 September 2007 00:00:00 GMT 1:50 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. We're back from our hiatus, and today we are talking about what's new in the land of Sugar. We're back from our hiatus, and today we are talking about what's new in the land of Sugar. c4ca4238a0b923820dcc509a6f750031 Mon, 29 October 2007 00:00:00 GMT 2:33 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. We are going back to the basics, answering the question "what is CRM." We will provide a brief overview of what it is, what it does, and how it can help you make your business more successful. We are going back to the basics, answering the question "what is CRM." We will provide a brief overview of what it is, what it does, and how it can help you make your business more successful. c4ca4238a0b923820dcc509a6f750032 Mon, 05 November 2007 00:00:00 GMT 2:48 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Following on last week's "Introduction to CRM", today we talk about all the ways you can use your CRM system to collaborate with employees, partners and customers. Following on last week's "Introduction to CRM", today we talk about all the ways you can use your CRM system to collaborate with employees, partners and customers. c4ca4238a0b923820dcc509a6f750033 Mon, 12 November 2007 00:00:00 GMT 2:28 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Continuing with our discussion on CRM, we are focusing on another powerful aspect of customer relationship management systems.automation. Continuing with our discussion on CRM, we are focusing on another powerful aspect of customer relationship management systems.automation. c4ca4238a0b923820dcc509a6f750034 Mon, 19 November 2007 00:00:00 GMT 2:26 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Today we're going to take an audio tour through Sugar's new developer website, the one-stop shop for getting up to speed on how to code in the Sugar environment. Today we're going to take an audio tour through Sugar's new developer website, the one-stop shop for getting up to speed on how to code in the Sugar environment. c4ca4238a0b923820dcc509a6f750035 Mon, 26 November 2007 00:00:00 GMT 2:53 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. This podcast describes how you can market your Sugar skills by leveraging SugarCRM's established channel partners. This podcast describes how you can market your Sugar skills by leveraging SugarCRM's established channel partners. c4ca4238a0b923820dcc509a6f750036 Mon, 03 December 2007 00:00:00 GMT 1:11 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. We're going to brush up on some fundamental sales techniques and we'll see how we can use our CRM tool to enforce these best practices. We're going to brush up on some fundamental sales techniques and we'll see how we can use our CRM tool to enforce these best practices. c4ca4238a0b923820dcc509a6f750037 Mon, 10 December 2007 00:00:00 GMT 2:34 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. For this very special holiday edition, our finale for 2007, we perform our twist on an old classic story. With help from Sadek Baroudi on guitar, and Drew Currie's storytelling, we celebrate the 5.0 release (and the magic of the season) with a tale called "Twas the Night..." For this very special holiday edition, our finale for 2007, we perform our twist on an old classic story. With help from Sadek Baroudi on guitar, and Drew Currie's storytelling, we celebrate the 5.0 release (and the magic of the season) with a tale called "Twas the Night..." c4ca4238a0b923820dcc509a6f750038 Mon, 17 December 2007 00:00:00 GMT 2:21 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. All about SugarCon 2008, our upcoming conference for customers, partners, and developers. SugarCon 2008 will be held from February 6th to the 8th in San Jose, California. All about SugarCon 2008, our upcoming conference for customers, partners, and developers. SugarCon 2008 will be held from February 6th to the 8th in San Jose, California. c4ca4238a0b923820dcc509a6f750039 Mon, 07 January 2008 00:00:00 GMT 2:25 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. We'll talk about Sugar 5.0, our newest major release. It contains several key features that greatly expand Sugar's core infrastructure. We'll talk about Sugar 5.0, our newest major release. It contains several key features that greatly expand Sugar's core infrastructure. c4ca4238a0b923820dcc509a6f750040 Mon, 14 January 2008 00:00:00 GMT 2:24 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. All about targets-- what they are, and how to use them in Campaigns. All about targets-- what they are, and how to use them in Campaigns. c4ca4238a0b923820dcc509a6f750041 Mon, 28 January 2008 00:00:00 GMT 1:38 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. We have a special podcast from Sugar co-founder Clint Oram, who reports on the recent Open Source Meets Business conference that took place in Nuremberg, Germany. We have a special podcast from Sugar co-founder Clint Oram, who reports on the recent Open Source Meets Business conference that took place in Nuremberg, Germany. c4ca4238a0b923820dcc509a6f750042 Mon, 04 February 2008 00:00:00 GMT 3:26 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Jennifer from the Product Management group talks about upcoming features scheduled for the 5.1 release. Jennifer from the Product Management group talks about upcoming features scheduled for the 5.1 release. c4ca4238a0b923820dcc509a6f750043 Mon, 11 February 2008 00:00:00 GMT 2:04 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Lori from Sugar's Technical Support team will present part one of her two part series on the Sugar Portal, which is a feature of our Enterprise and Professional editions of the product. Lori from Sugar's Technical Support team will present part one of her two part series on the Sugar Portal, which is a feature of our Enterprise and Professional editions of the product. c4ca4238a0b923820dcc509a6f750044 Mon, 25 February 2008 00:00:00 GMT 2:46 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Lori from Sugar's Technical Support team will present the conclusion of her two part series on the Sugar Portal, which is a feature of our Enterprise and Professional editions of the product. Lori from Sugar's Technical Support team will present the conclusion of her two part series on the Sugar Portal, which is a feature of our Enterprise and Professional editions of the product. c4ca4238a0b923820dcc509a6f750045 Mon, 03 March 2008 00:00:00 GMT 2:34 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Lori from Sugar's Technical Support team talks about Sugar's Knowledgebase product, available as part of Sugar Professional and Sugar Enterprise. Lori from Sugar's Technical Support team talks about Sugar's Knowledgebase product, available as part of Sugar Professional and Sugar Enterprise. c4ca4238a0b923820dcc509a6f750046 Mon, 10 March 2008 00:00:00 GMT 3:27 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Today's topic is the Web to Lead form, a great tool for getting leads from your company's website into Sugar. Today's topic is the Web to Lead form, a great tool for getting leads from your company's website into Sugar. c4ca4238a0b923820dcc509a6f750047 Mon, 17 March 2008 00:00:00 GMT 2:10 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. We're going to give you the scoop on a new blog called CRM Outsiders, a place to discuss happenings in the CRM space as well as to talk about software and technology trends. We're going to give you the scoop on a new blog called CRM Outsiders, a place to discuss happenings in the CRM space as well as to talk about software and technology trends. c4ca4238a0b923820dcc509a6f750048 Mon, 24 March 2008 00:00:00 GMT 1:49 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. We're going to talk about a series of events hosted by SugarCRM. CRM Accelerations are one-day, intensive sessions that help business leaders develop and implement a customer relationship management strategy. We're going to talk about a series of events hosted by SugarCRM. CRM Accelerations are one-day, intensive sessions that help business leaders develop and implement a customer relationship management strategy. c4ca4238a0b923820dcc509a6f750049 Mon, 31 March 2008 00:00:00 GMT 2:40 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. For our 50th podcast, we're taking a break from all the snippets, and instead presenting a musical interlude starring some of the members of the Sugar Band. Sit back, relax, and enjoy the musical stylings of Sadek and Julian. For our 50th podcast, we're taking a break from all the snippets, and instead presenting a musical interlude starring some of the members of the Sugar Band. Sit back, relax, and enjoy the musical stylings of Sadek and Julian. c4ca4238a0b923820dcc509a6f750050 Mon, 07 April 2008 00:00:00 GMT 2:36 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. In this podcast, we talk about a best practice that applies to everyone, from sales reps to managers to anyone in business -- the effective use of a meeting agenda. In this podcast, we talk about a best practice that applies to everyone, from sales reps to managers to anyone in business -- the effective use of a meeting agenda. c4ca4238a0b923820dcc509a6f750051 Mon, 14 April 2008 00:00:00 GMT 1:44 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Scott Laningham from IBM got SugarCRM's co-founder and CTO Jacob Taylor and WebSphere CTO Jerry Cuomo to sit down for an intriguing exchange on WebSphere sMash, the SugarCRM application built on sMash using PHP, and the realities and promises of this approach to development. Scott Laningham from IBM got SugarCRM's co-founder and CTO Jacob Taylor and WebSphere CTO Jerry Cuomo to sit down for an intriguing exchange on WebSphere sMash, the SugarCRM application built on sMash using PHP, and the realities and promises of this approach to development. ccca4238a0b923820dcc509a6f750000 Thu, 17 April 2008 00:00:00 GMT 17:15 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. In this podcast, Carlota, our Knowledge Base writer for Sugar's Customer Support team, introduces the concept of a Knowledge Base, a special type of information repository. In this podcast, Carlota, our Knowledge Base writer for Sugar's Customer Support team, introduces the concept of a Knowledge Base, a special type of information repository. c4ca4238a0b923820dcc509a6f750052 Mon, 21 April 2008 00:00:00 GMT 2:28 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Jennifer from SugarCRM's Product Management team discusses the new 5.0 Emails module, including how the 5.0 version differs from earlier versions. We made both functional and user interface enhancements to the module. Jennifer from SugarCRM's Product Management team discusses the new 5.0 Emails module, including how the 5.0 version differs from earlier versions. We made both functional and user interface enhancements to the module. c4ca4238a0b923820dcc509a6f750053 Mon, 28 April 2008 00:00:00 GMT 4:04 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Carlota, the Knowledge base Writer for SugarCRM, will describe the Case to KB Life Cycle and how we at Sugar create knowledge base articles. Carlota, the Knowledge base Writer for SugarCRM, will describe the Case to KB Life Cycle and how we at Sugar create knowledge base articles. c4ca4238a0b923820dcc509a6f750054 Mon, 05 May 2008 00:00:00 GMT 2:11 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. In this installment of Carlota's Knowledge Base podcast series, she talks about some basic tips and tricks for writing Knowledge Base content and articles. In this installment of Carlota's Knowledge Base podcast series, she talks about some basic tips and tricks for writing Knowledge Base content and articles. c4ca4238a0b923820dcc509a6f750055 Mon, 12 May 2008 00:00:00 GMT 2:19 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Jenny, one of Sugar's Sales Engineers, talks about using Customer Relationship Management tools for Sales Engineers. Jenny, one of Sugar's Sales Engineers, talks about using Customer Relationship Management tools for Sales Engineers. c4ca4238a0b923820dcc509a6f750056 Mon, 19 May 2008 00:00:00 GMT 2:41 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. We're going to talk about a topic that comes up quite a lot with CRM administrators and folks who are tasked with supporting the CRM application from the technical side-why you don't want to delete users from the system. We're going to talk about a topic that comes up quite a lot with CRM administrators and folks who are tasked with supporting the CRM application from the technical side-why you don't want to delete users from the system. c4ca4238a0b923820dcc509a6f750057 Tue, 27 May 2008 00:00:00 GMT 2:18 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Today we're going to talk about an unfortunate habit I've seen all too often with Sales reps, and what effect that habit has on your company's ability to run its business. It's the act of moving the probability of closing a sales deal from 10% straight to Closed. Today we're going to talk about an unfortunate habit I've seen all too often with Sales reps, and what effect that habit has on your company's ability to run its business. It's the act of moving the probability of closing a sales deal from 10% straight to Closed. c4ca4238a0b923820dcc509a6f750058 Mon, 02 June 2008 00:00:00 GMT 2:51 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Today we are going to expand on a topic that we introduced last week: the act of moving the probability of closing a sales opportunity from 10% straight to Closed. This time we will focus on the software or technical reasons why you don't want to jump from Start to Finish without passing through each sales stage. Today we are going to expand on a topic that we introduced last week: the act of moving the probability of closing a sales opportunity from 10% straight to Closed. This time we will focus on the software or technical reasons why you don't want to jump from Start to Finish without passing through each sales stage. c4ca4238a0b923820dcc509a6f750059 Mon, 09 June 2008 00:00:00 GMT 2:03 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Today we're going to talk for a moment about training. Not just Sugar training or PHP training, but the larger concept of incorporating training into your life. Today we're going to talk for a moment about training. Not just Sugar training or PHP training, but the larger concept of incorporating training into your life. c4ca4238a0b923820dcc509a6f750060 Mon, 16 June 2008 00:00:00 GMT 1:53 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. With the help of the multi-lingual Sugar staff, we talk (in many languages) about Language Packs for Sugar. With the help of the multi-lingual Sugar staff, we talk (in many languages) about Language Packs for Sugar. c4ca4238a0b923820dcc509a6f750061 Mon, 23 June 2008 00:00:00 GMT 2:33 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Today we talk about the "Project of the Month" section of SugarForge: what it is, why it's worth checking out every month, and how you can have your project featured on the site. Today we talk about the "Project of the Month" section of SugarForge: what it is, why it's worth checking out every month, and how you can have your project featured on the site. c4ca4238a0b923820dcc509a6f750062 Mon, 30 June 2008 00:00:00 GMT 2:33 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Today we talk about some interesting facts and snippets that may be news to you, all pertaining to Sugar in some way. Today we talk about some interesting facts and snippets that may be news to you, all pertaining to Sugar in some way. c4ca4238a0b923820dcc509a6f750063 Mon, 07 July 2008 00:00:00 GMT 1:58 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. How did the name "Sugar" come about? We'll talk about some reasons why we think it fits our software. How did the name "Sugar" come about? We'll talk about some reasons why we think it fits our software. c4ca4238a0b923820dcc509a6f750064 Mon, 14 July 2008 00:00:00 GMT 2:07 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. We'll talk about some of the signs that you need a Customer Relationship Management, or CRM, system for your business. We'll talk about some of the signs that you need a Customer Relationship Management, or CRM, system for your business. c4ca4238a0b923820dcc509a6f750065 Mon, 21 July 2008 00:00:00 GMT 2:03 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. We'll talk about a time management concept that's applicable to everyone, from sales reps to managers to administrators and developers-- the Power Hour. We'll talk about a time management concept that's applicable to everyone, from sales reps to managers to administrators and developers-- the Power Hour. c4ca4238a0b923820dcc509a6f750066 Mon, 28 July 2008 00:00:00 GMT 1:47 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. We'll talk about cleaning out your closets, so to speak, in your Customer Relationship Management system. We'll talk about cleaning out your closets, so to speak, in your Customer Relationship Management system. c4ca4238a0b923820dcc509a6f750067 Mon, 04 August 2008 00:00:00 GMT 3:12 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. We'll talk about ways you can show off your product or service to a potential customer, using lower cost tools while retaining a personal touch. We'll talk about ways you can show off your product or service to a potential customer, using lower cost tools while retaining a personal touch. c4ca4238a0b923820dcc509a6f750068 Mon, 11 August 2008 00:00:00 GMT 2:48 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Today we'll explore one of the productivity features available in all editions of SugarCRM-- Dashlets. Today we'll explore one of the productivity features available in all editions of SugarCRM-- Dashlets. c4ca4238a0b923820dcc509a6f750069 Mon, 18 August 2008 00:00:00 GMT 1:43 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. We are going to talk about Workflows, one of the most powerful features of the Pro and Enterprise editions of SugarCRM. We are going to talk about Workflows, one of the most powerful features of the Pro and Enterprise editions of SugarCRM. c4ca4238a0b923820dcc509a6f750070 Mon, 25 August 2008 00:00:00 GMT 2:41 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Sugar co-founder Clint Oram gives an update on the Sugar Community for August, 2008. Sugar co-founder Clint Oram gives an update on the Sugar Community for August, 2008. c4ca4238a0b923820dcc509a6f750071 Mon, 01 September 2008 00:00:00 GMT 2:22 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. We will talk about data integration with your Sugar instance, using a tool from Sugar partner SnapLogic. We will talk about data integration with your Sugar instance, using a tool from Sugar partner SnapLogic. Mon, 08 September 2008 00:00:00 GMT 3:28 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Lori from Sugar's Technical Support group talks about he Excel Plugin, available as Beta for our Enterprise, Pro, and Sugar Network customers. Lori from Sugar's Technical Support group talks about he Excel Plugin, available as Beta for our Enterprise, Pro, and Sugar Network customers. Mon, 15 September 2008 00:00:00 GMT 3:06 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. This podcast focuses on the benefits you get when you move up from the Sugar Community edition to the Sugar Professional, or Pro, edition of the product. This podcast focuses on the benefits you get when you move up from the Sugar Community edition to the Sugar Professional, or Pro, edition of the product. Mon, 22 September 2008 00:00:00 GMT 3:37 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Sugar co-founder Clint Oram gives an update on the Sugar Community for September 2008. Sugar co-founder Clint Oram gives an update on the Sugar Community for September 2008. Mon, 29 September 2008 00:00:00 GMT 2:50 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Today's podcast talks about Sugar Network, a package of useful product extensions, training and support for Sugar Community Edition users. We'll learn what's included in the offering, how much it costs, and how to purchase it from the SugarCRM.com website. Today's podcast talks about Sugar Network, a package of useful product extensions, training and support for Sugar Community Edition users. We'll learn what's included in the offering, how much it costs, and how to purchase it from the SugarCRM.com website. Mon, 06 October 2008 00:00:00 GMT 2:52 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Join Sugar Online Team Vice President Andy Dreisch as he talks about a key component of your company's CRM initiatives -- the Executive Sponsor. Join Sugar Online Team Vice President Andy Dreisch as he talks about a key component of your company's CRM initiatives -- the Executive Sponsor. Mon, 13 October 2008 00:00:00 GMT 2:27 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Today we will see how research of your prospect's company, industry, and competitors can help you figure out how to approach that prospect in the best way that will lead to a sales win. Today we will see how research of your prospect's company, industry, and competitors can help you figure out how to approach that prospect in the best way that will lead to a sales win. Mon, 20 October 2008 00:00:00 GMT 2:20 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Join SugarCRM co-founder Clint Oram for an update on what's new in the Sugar Community. Join SugarCRM co-founder Clint Oram for an update on what's new in the Sugar Community. Tue, 28 October 2008 00:00:00 GMT 1:58 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Today we are going to talk about what happens when you upgrade your Sugar software. We will talk about how to find out when patches and upgrades are available, what to do when you need to upgrade, and why upgrading is a great best practice. Today we are going to talk about what happens when you upgrade your Sugar software. We will talk about how to find out when patches and upgrades are available, what to do when you need to upgrade, and why upgrading is a great best practice. Mon, 03 November 2008 00:00:00 GMT 2:36 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. The authors of the CRM Outsiders blog at http://crmoutsiders.com bring you their first Sugar 60 Second Snippet where Martin discusses Social CRM. The authors of the CRM Outsiders blog at http://crmoutsiders.com bring you their first Sugar 60 Second Snippet where Martin discusses Social CRM. Tue, 18 November 2008 00:00:00 GMT 2:50 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Join Martin from CRMOutsiders.com as he walks you through what Cloud Computing is and what it means to you. Join Martin from CRMOutsiders.com as he walks you through what Cloud Computing is and what it means to you. Tue, 25 November 2008 00:00:00 GMT 3:12 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. We interview Karen Fredricks, the author of the new SugarCRM for Dummies book now available at Amazon.com. We interview Karen Fredricks, the author of the new SugarCRM for Dummies book now available at Amazon.com. Wed, 26 November 2008 00:00:00 GMT 8:30 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Martin Schneider from CRMOutsiders.com discusses implementing a Green CRM strategy. Martin Schneider from CRMOutsiders.com discusses implementing a Green CRM strategy. Tue, 09 December 2008 00:00:00 GMT 2:45 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. We'll talk about just how easy it is to move from our Community Edition of Sugar to one of our commercial editions of the product, Sugar Professional or Sugar Enterprise. We'll talk about just how easy it is to move from our Community Edition of Sugar to one of our commercial editions of the product, Sugar Professional or Sugar Enterprise. Tue, 16 December 2008 00:00:00 GMT 2:12 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Walk through best practices for leveraging Sugar's new Cloud Connectors capabilities. Walk through best practices for leveraging Sugar's new Cloud Connectors capabilities. Thu, 18 December 2008 00:00:00 GMT 2:44 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Martin Schneider from CRMOutsiders.com discusses how the current global economic issues will change the dynamics of selling. Martin Schneider from CRMOutsiders.com discusses how the current global economic issues will change the dynamics of selling. Mon, 19 January 2009 00:00:00 GMT 2:41 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Mobile CRM, getting easier every day Mobile CRM, getting easier every day Mon, 30 March 2009 00:00:00 GMT 2:37 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Leveraging Twitter in a CRM Deployment Leveraging Twitter in a CRM Deployment Tue, 31 March 2009 00:00:00 GMT 2:37 sugar, sugarforge, crm, developer, sugarcrm SugarCRM, Inc. Martin Schneider takes us through three examples of how an organization can leverage cloud computing. Martin Schneider takes us through three examples of how an organization can leverage cloud computing. Tue, 21 April 2009 00:00:00 GMT 2:57 sugar, sugarforge, crm, developer, sugarcrm