The Smart Call Center is most complete telephony platform for SugarCRM. TSCC provides routing of traditional phone calls in addition to email, chat, fax, and web callback requests. Includes built in predictive dialer and voice broadcasting platform.
| Application | Contact Mgmt, Telephony Integration |
| Development Status | 5 - Production/Stable |
| Intended Audience | End Users/Desktop |
| License | Mozilla Public License (MPL) |
| Natural Language | English |
| Operating System | OS Independent |
| Programming Language | JavaScript, Other, PHP |
| Sugar Edition | Sugar Community Edition, Sugar Enterprise, Sugar Professional |
| Sugar Versions | Version 6.0, Version 6.1, Version 6.2 |