This project implements Service Level Agreement (SLA) to resolve Sugar Cases.
| Application | Case Mgmt |
| Development Status | 3 - Alpha |
| Intended Audience | System Administrators |
| License | GNU Affero General Public License (AGPLv3) |
| Natural Language | English |
| Operating System | OS Independent |
| Programming Language | PHP |
| Provider | SugarCRM, Inc |
| Sugar Edition | Sugar Community Edition |
| Sugar Versions | Version 5.5.4, Version 6.0 |