Complete support solution that empowers companies to understand and help their customers. It syncs sales and support to offer a complete picture of customer activity, allowing support agents to address customer issues without stepping on toes.
| Application | Case Mgmt, Knowledge Mgmt, Web Self-Service |
| Development Status | 5 - Production/Stable |
| Intended Audience | End Users/Desktop |
| License | Other/Proprietary License |
| Operating System | OS Independent |
| Sugar Edition | Sugar Community Edition, Sugar Enterprise, Sugar Professional |
| Sugar Versions | Version 6.3, Version 6.4, Version 6.5 |